POLICIES
Time frame
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Our time frame and turnaround time fluctuate throughout the year. We reserve the right to extend or shorten the timeline for your costume at any point in the process. These changes will be highlighted and you will be notified if any timeline changes are necessary. Generally, costumes take 8 weeks to be completed. We work on a first-come, first-served basis. ALL costumes may be subject to timeframe changes. Any order with less than a 5-week turnaround is considered a rush order. Rush orders are accepted only if our calendar allows and will be subject to extra fees.
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Costume Fit
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Our costumes are made specifically for you, with your measurements. Once we have accepted your request, we will send you our pre-prepared measurement sheet. This measurement sheet must be filled out accurately and completely in order to create a costume for you. For our local clients, we will take measurements for you to ensure a good fit. For non-local clients, we will guide you via video conference on measuring yourself or your dancer. We are not responsible for mistakes in measurement-taking for non-local clients. Measurement mistakes may be resolvable through adjustments, which will require additional fees. If adjustments are not enough to resolve the mistakes, we may be able to remake your costume for a secondary cost. Both of these solutions will require extra time added to your original timeframe as well as extra costs.
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Shipping & Delivery
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If you are a local client, Pick-up or Delivery may be available to you. This can be arranged during the process of creating your costume. For non-local clients, we will ship your costume to you. Shipping fees are NOT included in the price of your garment. Shipping fees will vary depending on where you are located, the quantity of costumes you ordered, and the total weight & size of the package required to ship your costumes to you. We are not responsible for packages once they have been shipped. We will only apply shipping insurance upon your request. Tracking information will be provided to you for your package. Once we have dropped your package off with the postal service, we are not responsible. We do not offer refunds for damaged, mis-delivered, lost, or stolen packages. If you need to update your shipping address, please email us as soon as possible so that we may update the information.
If you have questions or concerns regarding your package, please email us and we will be more than happy to help.
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Costs and fees:
Completely custom dance costumes usually range from $300- $1,000, with an average cost of $400. Costumes customized from our basic shapes range from $150-$400. Once Stage Presence Design accepts your request for a custom design, we require a $100 non-refundable deposit; this covers the consultation, design, and patterning required to create your costume. In the event that you choose not to follow through with the purchase of your costume for any reason, we will retain the deposit. Once we receive your deposit, you are officially in our queue and we will send confirmation to you. A design is confirmed when Stage Presence Design adds your costume to our estimate sheet, which includes the full cost of your costume, expected ship date, and final sketch and requires a signature from you. Final payment of the remaining balance is due before shipment.
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A few things that can affect cost are:
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⋆ Specialization- Our seamstress can create almost anything, but some especially difficult designs may cost more. This will be explained during the consultation and highlighted in your estimate sheet.
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⋆ Difficult to source materials- We have amazing resources for getting the perfect materials for your costume, though they may cost more. We will make sure you know if a material in your design might be pricier than average.
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⋆Rhinestones, feathers, and other additions- We know dancers love their rhinestones- and so do we! Depending on the quantity and brand of rhinestones, as well as feathers or other intricate design elements, the price of your costume may increase. These elements require specialized hand-work and attention to detail (ie. hand pleated tutus take a lot of time and care) so please be aware that details may be an added cost.
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All sales are final. We do not accept returns.
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We may accept alterations. Depending on the nature of the alteration and the reason for it, there may be additional costs to you. Please email us as soon as possible to discuss issues you may have with your costume(s).
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ALL sketches, images, and designs are the property of Stage Presence Design and cannot be used for any reason by anyone other than Stage Presence Design without expressed and written consent. This includes any electronic posting, sending, or otherwise transmitting our images via email, text, or social media.
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As a courtesy to you, we also protect your custom design and do not post images of it on any forum until competition season is completed or if you have given us prior consent. This ensures that your custom design is truly custom and prevents it from being replicated during the competition season. This does not necessarily apply to our basic shapes and design elements, or any ready-to-ship designs.
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